Client Connectivity/Roundtrip Monitor

By switching the connectivity (roundtrip monitor) on you are able to communicate and warn clients, should they experience poor connectivity. This is a powerful tool to help investigate support issues and give a better experience to the client.

This helps your support team quickly get to the root cause of any problems a client might have (i.e. determine whether there is a network problem etc). Additionally you can use this functionality to help you build a ‘connectivity bar’ for your website, which indicates directly to the end user the strength of their connection.

Similarly you can take programmatic actions, either within the client or the server, to take necessary actions to help rectify this. For example redirect the client to a point of presence more local to them, if the less optimal one has already been selected, or reduce the amount of information sent to them. This could be achieved by throttling the amount of messages sent to the user per second (switch conflation/best message delivery on) or send a priority message.